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Documentation Index

Fetch the complete documentation index at: https://docs.scalev.com/llms.txt

Use this file to discover all available pages before exploring further.

Say there’s a customer paying with COD.
Then when the package arrives, that customer flips out at the courier guy.
About the product quality. Make sense?
Relatable?
Is the courier the right place to receive the complaint? No! ⇣ Why?
  • Because the courier guy doesn’t know anything.
  • Because the courier guy is just a connector.
  • His job is only to deliver packages. From the seller. To the customer.
=== Scalev is like the courier above.
  • Because Scalev doesn’t know anything.
  • Because Scalev is just a connector.
  • Scalev’s job is only to bill the Scalev user. The bill from the logistics provider. To the Scalev user.
What Scalev bills you…
What Scalev deducts from your Scalev account balance… That’s the bill from the logistics provider directly. === “Could it be a Scalev error?” It’s possible.
  • But because Scalev connects to the logistics provider’s API.
  • So the billing data, the price data, etc. — that data comes from the logistics provider itself.
  • So if there’s an error, the database from the logistics provider is probably what’s wrong between the price they quoted and the price that ended up applied.
=== “What kind of case can cause a different rate?” Example #1: When you added the product, you filled in the weight as 1kg (1,000 grams).
But when the courier weighed it directly, they got 2kg. So the courier charged for 2kg! “Anything else?” Yes. ⇣ Example #2: When you added the product, you filled in the weight as 1kg (1,000 grams).
And the actual weight really is 1kg. But because your product is, say, a kite with a huge surface, the courier calculates by volume instead. === “So in cases like that, Scalev washes its hands of it?”
  • Yes. Scalev washes its hands of it.
  • Scalev doesn’t take responsibility.
  • Scalev doesn’t accept disputes.
If the logistics bill for your order is 1,000.
  • Then you only pay Scalev Rp 500 (because in your view, you should only have been charged Rp 500).
  • So Scalev has to cover the remaining Rp 500? 😭
=== “Does Scalev offer any solution?” Yes.
Two of them. Solution #1. Scalev will provide an option to enter volume on certain products. So you don’t only fill in grams for that product. It’s fairer. You can cross-check whether an order was finally calculated by the courier based on grams or by volume. *Coming soon: feature to enter volume for a product.* ⇣ Solution #2. If in the end, for whatever reason, you feel Scalev keeps making errors / keeps being more expensive, please use a different shipping provider. In Scalev, you only use the landing page and order management.
For the courier, you don’t have to use a courier integrated with Scalev. === “But this is my right! I have to fight for it!” OK, rights do need to be fought for.
We agree with that. But please don’t take the fight out on us.
Especially not on our Scalev CS.
They know even less about it. Please contact the logistics provider.
Find their support contact. Whether by email or by phone.
Find it yourself. Tell them the chronology.
Hopefully it gets resolved. ===

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Conclusion:

  1. Scalev doesn’t know anything about shipping costs. What Scalev bills the user is what the courier bills, for that order.
  2. Scalev doesn’t accept disputes/refunds/transferring differences, etc. If you want to handle it, handle it yourself with the logistics provider directly.
  3. If for you it’s uncomfortable/wrong/unfair/inconsistent, you’re better off not using the shipping providers offered by Scalev. Use an outside shipping provider instead.