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Documentation Index

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If you receive a complaint from a customer who bought your product about a digital product (prodig) access link that can’t be accessed like this: The cause is that you re-uploaded the affected digital product. Example case:
  • Customer made a purchase and paid for your digital product
  • Customer downloaded the digital product through the access link sent automatically via email/WhatsApp
  • Customer successfully accessed and opened your digital product
  • You want to update the digital product content/material
  • You then upload again to the existing product
  • You announce to all customers that your digital product has updated content
  • Customer opens the old product access link in email/WhatsApp
  • Customer fails to access the updated product via email/WhatsApp
  • Customer complains to you
Based on the case above, why did the customer fail to access the latest digital product with updated content? Because the customer opened the old access link which is no longer valid since you re-uploaded the latest digital product file. Re-uploading is usually done to update the content/material of digital products sold by the user. SOLUTION Tell your customer to access the digital product in the member area. Log in to the member area first before accessing the latest digital product. === Another case: You upload a digital product with a filename that contains special characters, for example: #1 Resep Diet Jus Alpukat.pdf You can see that filename contains a special character hash (#) and spaces. Even if Scalev shows a success notification when you upload and save, when customers try to access the digital product link they’ll get the same error (broken link) because the filename contains special characters. SOLUTION Before uploading, use an alphanumeric filename with no special characters or spaces. Example of a safe filename: 1-Resep-Diet-Just-Alpukat.pdf The example above with a hyphen (-) replacing spaces is safe to upload and access by customers.